Q: How is my personal information used?

A: We only collect data necessary to process your orders, communicate with you, and improve our services. Your data is never shared with third parties for marketing.

Q: Can I request my data or ask it to be deleted?

A: Yes! Under UK GDPR, you can request access to, correction, or deletion of your personal data. Contact us at uniqueoakstore@gmail.com.

Q: Where do you ship?

A: We ship only within the United Kingdom.

Q: How much does shipping cost?

A: All UK orders are shipped for free via Evri.

Q: How long does delivery take?

A: Standard delivery via Evri takes approximately 2 to 5 business days.

Q: Can I track my order?

A: Yes. After dispatch, you will receive a tracking number from Evri by email.

Q: Can I return an item?

A: Yes, within 14 days of delivery, provided the item is unused and in its original condition. Custom orders are only returnable if faulty or damaged.

Q: How do I request a refund?

A: Email us at uniqueoakstore@gmail.com with your order number and reason. We will guide you through the return process.

Q: Are shipping costs refundable?

A: Shipping costs are non-refundable unless the item is faulty or sent incorrectly.

Q: Are the product images accurate?

A: Images are for illustration; each handcrafted piece may vary slightly in color, grain, or finish.

Q: What happens if an item is damaged?

A: Contact us immediately. We will arrange a replacement or refund if the item is faulty or damaged.

Q: Which laws apply?

A: All orders and policies are governed by the laws of England and Wales.